Privacy Policy
Effective Date: 4/20/2026
Norman Coffee Roasters LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or otherwise interact with us online, and how we use and protect that information.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact information such as your name, email address, phone number, and mailing address
Order information such as the products you purchase, order history, and shipping details
Payment information such as credit card or payment method details, which are processed through our payment processor
Account information if you create an account on our website
Website use information such as pages visited, time spent on the site, browser type, device type, and general website activity
Information you submit to us through contact forms, email, or customer service requests
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Provide customer service and respond to questions
Send order confirmations, shipping updates, and other transaction-related messages
Improve our website, products, and customer experience
Detect and prevent fraud, abuse, or security issues
Communicate with you about our products, promotions, or updates if you choose to receive marketing messages
3. We Do Not Sell Personal Information
We do not sell your personal information.
We only share information as needed to operate our business, such as with service providers that help us process payments, ship orders, host our website, or send emails on our behalf.
4. How We Share Information
We may share your information with:
Payment processors to complete your purchase
Shipping and delivery providers to deliver your order
Website hosting and technical service providers to operate our website
Email or marketing service providers if you sign up for our communications
Professional advisors such as accountants or legal advisors, when needed
Government authorities or law enforcement if required by law
We do not allow these service providers to use your information for their own unrelated purposes.
5. Marketing Emails and Messages
If you sign up for our emails or text messages, we may send you updates, promotions, and product news.
You can opt out at any time by following the unsubscribe instructions in the message or by contacting us directly.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the site function properly, remember your preferences, and understand how visitors use the site.
This may include basic analytics tools that help us improve our website and customer experience. You can usually control cookies through your browser settings.
7. Data Retention
We keep your information only as long as needed for business, tax, legal, or operational purposes. For example, we may keep order records to process returns, respond to customer questions, or meet bookkeeping requirements.
8. Security
We use reasonable safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. Your Choices
You may:
Request access to the information we have about you
Ask us to update or correct your information
Opt-out of marketing emails at any time
Contact us with privacy questions or concerns
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on our website with a new effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Norman Coffee Roasters LLC
Email: Normancoffee@pm.me
Contact Phone: (503) 851-3445