Return and Refund Policy

Effective Date: June, 7th 2026

Norman Coffee Roasters LLC is a small-batch specialty coffee roaster. Because coffee is a food product, all coffee sales are final and we do not accept returns on roasted coffee.

No Returns on Coffee

We do not accept returns or exchanges on coffee beans once they have been shipped or delivered.

What this means:

Once coffee leaves our roastery, we cannot take it back and resell it. This is standard for food products and helps us maintain product quality and safety.

Refunds for Lost or Damaged Coffee

We will review refund requests if:

  • your coffee is lost in transit, or

  • your coffee is damaged during shipping

To request a refund, please email NormanCoffee@pm.me with:

  • your order number

  • a description of the issue

  • photos of the damaged goods and packaging, if applicable

Claims for damaged coffee must be sent within 14 days of receiving the damaged goods.

What this means:

If a package never arrives or shows up damaged, we want to make that right. We need photos and order details so we can verify the problem and process the claim.

Refund Review Process

Once we receive your request, we will review the information and may ask for additional details if needed. If the claim is approved, we may issue:

  • a refund

  • a replacement

  • or store credit, depending on the situation

What this means:

We review each issue case by case. Not every request is automatically approved, but we will work with the customer when the problem is caused by shipping loss or damage.

Shipping Responsibility

Once an order is handed over to the carrier, delivery timing and handling are controlled by the shipping provider. We are not responsible for delays caused by the carrier, weather, or incorrect shipping information provided by the customer.

What this means:

We pack and ship orders carefully, but once the package is with the carrier, some things are outside our direct control. That said, if the coffee is lost or arrives damaged, we will review the issue under this policy.

Contact for Refund Requests

Norman Coffee Roasters LLC

Email: NormanCoffee@pm.me