Terms of Service
Effective Date: 4/20/2026
Welcome to Norman Coffee Roasters LLC (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any online store or ordering platform we operate.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our website or purchase our products.
1. Our Business
Norman Coffee Roasters LLC is a small-batch specialty coffee roaster located in Ocklawaha, Florida. We sell roasted coffee beans and related products through our website and may also offer other items from time to time.
2. Eligibility
To use our website or place an order, you must be at least 18 years old or have permission from a parent or legal guardian. By using our website, you represent that you have the legal authority to enter into these Terms.
3. Account Information
If you create an account on our website, you agree to provide accurate, current, and complete information. You are responsible for keeping your account credentials secure and for all activity under your account.
We may suspend or close your account if we believe the information is false, incomplete, or used in a way that violates these Terms.
4. Orders and Product Availability
All orders are subject to acceptance by us. We may refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, abusive, or unusually large.
Product descriptions, pricing, availability, and roast offerings may change at any time without notice. We work hard to keep our site accurate, but errors may still happen. If we discover an error in pricing or product details, we may correct it and contact you before shipping.
Because we roast in small batches, some coffee offerings may be limited, seasonal, or available only while supplies last.
5. Roasting Profiles and Taste Expectations
Coffee is a natural product, and taste can vary based on origin, roast level, brewing method, grind size, water quality, and personal preference.
We do our best to describe roast levels and tasting notes accurately, including whether a coffee leans fruity, nutty, chocolatey, or otherwise. However, tasting notes are subjective and are not guaranteed to match every customer’s experience.
We are not responsible for dissatisfaction based on personal taste preference, brewing method, or incorrect brewing setup.
6. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated. Prices may change at any time without notice.
You agree to pay all charges associated with your order, including product price, shipping, taxes, and any applicable fees. Payment must be completed before we process and ship your order.
We may use third-party payment processors. By placing an order, you also agree to the terms and privacy policies of those processors.
7. Shipping
We ship to the addresses provided by customers during checkout. You are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, loss, theft, or damage caused by shipping carriers, weather, incorrect addresses, failed delivery attempts, or circumstances outside our control.
Once an order is handed to the shipping carrier, delivery timing is controlled by that carrier. Estimated delivery dates are not guarantees.
8. Order Changes and Cancellations
Because we roast and package coffee in small batches, orders may begin processing quickly. We may not be able to change or cancel an order once it has entered fulfillment.
If you need to request a change or cancellation, contact us as soon as possible. We will do our best, but we do not guarantee that changes can be made.
9. Returns, Refunds, and Replacements
Because coffee is a food product, all sales may be final except where required by law or where we choose to offer a replacement or refund at our discretion.
If your order arrives damaged, incorrect, or missing items, contact us within [Insert Number] days of delivery with your order number and a photo of the issue if possible.
We may offer a replacement, partial refund, full refund, or store credit depending on the circumstances. Any remedy we provide is at our discretion unless otherwise required by law.
10. Subscription or Recurring Orders
If we offer subscriptions or recurring deliveries, you authorize us to charge your selected payment method on the schedule you choose until you cancel.
You are responsible for managing, updating, or canceling your subscription according to the instructions provided on our website. Cancellation deadlines may apply.
11. Promotions, Discount Codes, and Gift Cards
Promotional codes and discounts may expire, may be limited to certain products, and may not be combined unless we state otherwise. We may cancel promotions at any time.
If we offer gift cards or store credit, they may be subject to separate terms.
12. Intellectual Property
All content on our website, including text, images, logos, product names, graphics, designs, and branding, is owned by Norman Coffee Roasters LLC or used with permission.
You may not copy, reproduce, modify, distribute, or use our content without our written permission, except for normal personal use related to browsing and purchasing from our website.
13. User Content and Reviews
If you submit reviews, comments, photos, testimonials, or other content, you grant us permission to use, display, reproduce, and share that content for business purposes, including marketing, unless we agree otherwise in writing.
You agree not to submit content that is false, defamatory, offensive, unlawful, or infringes on another person’s rights.
We may remove user content at any time at our discretion.
14. Prohibited Uses
You agree not to use our website or products for any unlawful or abusive purpose. Prohibited conduct includes, but is not limited to:
Attempting to hack, disrupt, or damage our website
Using automated tools to scrape, copy, or monitor content without permission
Placing fraudulent orders or using stolen payment information
Interfering with website security or checkout systems
Misrepresenting your identity or payment information
Reselling our products without our written permission, if prohibited by us
Violating any applicable law or regulation
We may suspend or terminate access if we believe these Terms have been violated.
15. Third-Party Services and Links
Our website may include links to third-party websites or services, such as payment processors, shipping providers, or social media pages. We are not responsible for the content, policies, or practices of third parties.
Your use of third-party services is at your own risk and subject to their terms.
16. Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis to the fullest extent allowed by law.
We do not make any guarantees that the website will always be uninterrupted, error-free, or secure. We do not guarantee that any product will meet your expectations or that every batch will taste the same due to the natural variation of coffee.
To the fullest extent allowed by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
17. Limitation of Liability
To the fullest extent allowed by law, Norman Coffee Roasters LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Our total liability for any claim related to an order or website use will not exceed the amount you paid for the specific product or order giving rise to the claim, unless a greater amount is required by law.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
18. Indemnification
You agree to defend, indemnify, and hold harmless Norman Coffee Roasters LLC, our owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses arising from your violation of these Terms, your misuse of our website, or your violation of any law or third-party rights.
19. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using our website, you agree to the practices described there as well.
20. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, engaged in fraud, or created a risk to our business or other customers.
21. Changes to These Terms
We may update these Terms from time to time. Changes will take effect when posted on our website with a new effective date, unless we state otherwise.
Your continued use of our website after changes are posted means you accept the updated Terms.
22. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules.
23. Contact Information
If you have questions about these Terms, please contact us:
Norman Coffee Roasters LLC
Email: NormanCoffee@pm.me
Contact Phone: (503) 851-3445